Refund & Return Policy – GCWSTORE

Thank you for shopping at GCWSTORE. We deliver 100% authentic digital gift cards, gaming vouchers, and top-up codes with instant and secure delivery. Please read our Refund & Return Policy carefully before making a purchase.

1. Digital Products Cannot Be Returned

All products sold on GCWSTORE are digital e-codes. Since digital codes cannot be physically returned or deactivated after being revealed, we do not accept returns for:

  • Razer Gold PIN / Razer PIN
  • PUBG UC vouchers
  • Steam, PlayStation, Xbox, Google Play, iTunes cards
  • Mobile top-up codes
  • Any other digital gift cards or vouchers

2. 1-Year Gift Card Warranty

GCWSTORE provides a 1-year warranty on all digital codes purchased from our store. This warranty covers:

  • Invalid or non-working codes
  • Codes showing “Already redeemed” on first use
  • Region issues (if the correct region was selected on product page)

If your code does not work, we will verify and replace it free of charge within 1 year.

3. When Refunds Are Allowed

Although digital products are normally non-refundable, GCWSTORE may offer refunds in the following cases:

  • The code is invalid AND a replacement is not available
  • Payment completed but product could not be delivered
  • Duplicate orders caused by system issues

Refund method:

  • Card (Stripe): Refunded to the original card
  • Crypto (USDT): Refunded to your wallet after verification

4. No Refund for the Following

  • Wrong region purchased by customer
  • Incorrect crypto wallet address
  • Change of mind after code delivery
  • Redeeming with VPN causing region lock
  • Account bans after redeeming the code

5. Crypto Payment Policy

For USDT (TRC20/BEP20) payments:

  • Send exactly the required amount
  • Customer pays network gas fees
  • Underpayment may delay order
  • Overpayment may require manual review

Crypto refunds are available only if:

  • The product is not delivered
  • The code fails and no replacement is available

6. Delivery Time

Most orders are delivered instantly or within 5–30 minutes. Delays may occur due to:

  • High order volume
  • Manual verification
  • Blockchain confirmation times

7. How to Request a Replacement or Refund

Please provide:

  • Order number
  • Product name
  • Screenshot of the error message

Email: support@gcwstore.com

8. Agreement

By purchasing from GCWSTORE, you agree to all terms in this Refund & Return Policy including the warranty, digital nature of products, and payment terms.