Refund & Return Policy
Last updated: April 2025
Thank you for shopping at GCWSTORE. We deliver 100% authentic digital gift cards, gaming vouchers, and top-up codes with instant and secure delivery.
1. Digital products cannot be returned
All products sold on GCWSTORE are digital e-codes. Since digital codes cannot be physically returned or deactivated after being revealed, we do not accept returns for:
- Razer Gold PIN / Razer PIN
- PUBG UC vouchers
- Steam, PlayStation, Xbox, Google Play, iTunes cards
- Mobile top-up codes
- Any other digital gift cards or vouchers
2. 1-year gift card warranty
GCWSTORE provides a 1-year warranty on all digital codes purchased from our store. If a code is invalid or already redeemed at the time of delivery, contact us with your order details for a replacement or refund review.
3. Eligible refund cases
- Code was invalid or already used before you redeemed it
- Wrong product or region was delivered due to our error
- Duplicate charge or payment processing error
4. Non-refundable cases
- Code was successfully redeemed by you or a third party
- Incorrect region or denomination selected by the customer
- Chargebacks filed without contacting support first
5. How to request support
Contact us at support@gcwstore.com, via WhatsApp, or on Telegram with your order number and issue description. We aim to respond within 24 hours.